SUPPORT FOR iPAD APPS:	+49 30 69566202
	support@shape-minds.com

FAQ - "Pete and the secret of flying" HD

1. My app crashes

Please update your iPad to the latest firmware.

2. If the app still crashes, please turn off the iPad and turn it back on:
Please hold both the home button and the sleep / wake button of your device as long as the device goes off and afterwards the Apple icon appears again.

3. No sound

Please check if your side switch is set to mute in the device settings and if it is locked.

If this is not the case, please try to:

Double push the home button, do a left swipe in the appearing bottom bar on the screen, and check if the sound icon at the very left is showing muted and if so,

tap it to unmute.

FAQ - "Pete and the secret of flying"

1. My app crashes

Please update your Phone to the latest firmware. 

2. If the app still crashes, 

please turn off the iPhone and turn it back on:
Please hold both the home button and the sleep / wake button of your device as long as the device goes off and afterwards the Apple icon appears again.

FAQ - "Nighty Night!" HD / "Schlaf Gut HD"

1. My app crashes

Please update your iPad to the latest firmware, that should fix the problem

2. How to close down the app completely

Please take a look here: 

http://www.technospot.net/blogs/ipad-tip-how-to-close-apps-running-in-background/

3. No sound

Please check if your side switch is set to mute in the device settings and if it is locked.

If this is not the case, please try to:

Double push the home button, do a left swipe in the appearing bottom

bar on the screen, and check if the sound icon at the very left is showing muted and if so,

tap it to unmute.

Please also check Settings / General / Sounds / Change with buttons is "on"

FAQ - "PIET und das Geheimnis des Fliegens" HD

1. Die App stürzt ab:

Bitte updaten sie das Ipad auf die neueste Firmware.

Bitte schliessen Sie so viele Programme wie möglich, die im Hintergrund laufen.